Product Recall Information

Baby's First Luv Dolls - Sold at Toymate Stores in 2019 & 2020
SKU: 19500569 / 11850

Defect: The dummy attached to this product has an opening at the rear of the teat which does not permit a suitable cleaning brush to penetrate all inner parts of the teat to enable the teat to be completely cleaned and sterilised. The pack also does not include specific instructions as to how the dummy is to be completely cleaned and sterilised. The safety warning is missing from the packaging of the product and as such may be a risk to the user.

Hazard:Your child could become sick from the unsterilised dummy. The correct safety warnings were not provided and as such the product may be a risk to the user.

Action Required: Consumers should stop using the product and contact their nearest Toymate store to return the product and receive a refund. Alternatively, you can contact Toymate online: www.toymate.com.au

Contact Details: Consumers can contact Toymate customer service for details on your nearest store or for further details regarding this product recall.

Email: customerservice@toymate.com.au

Phone: 1300 869 628

Download Recall Notice >>

Starplay Hippo Pool/Sandpit - Sold at Toymate Stores between October 2020 and December 2020
SKU: 20002042

Defect: The safety warning label is not compliant as it does not contain the required warning information as set out in the Consumer Goods (Portable Swimming Pools) Safety Standard 2013 and as such may be a risk to the user.

Hazard: The current safety labelling does not provide the correct safety warnings which may be a risk to the intended user.

Action Required: If purchased at a Toymate store between October 2020 and December 2020 consumers should immediately cease using the product and return it to their nearest Toymate store for a full refund or exchange for a different product.

Contact Details: Consumers can contact Toymate customer service for details on your nearest store or for further details regarding this product recall.

Email: customerservice@toymate.com.au

Phone: 1300 869 628

Download Recall Notice >>

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Junior Sunflower Pool/Sandpit - Sold at Toymate Stores between October 2020 and December 2020
SKU: 20002043

Defect: The safety warning label is not compliant as it does not contain the required warning information as set out in the Consumer Goods (Portable Swimming Pools) Safety Standard 2013 and as such may be a risk to the user.

Hazard: The current safety labelling does not provide the correct safety warnings which may be a risk to the intended user.

Action Required: If purchased at a Toymate store between October 2020 and December 2020 consumers should immediately cease using the product and return it to their nearest Toymate store for a full refund or exchange for a different product.

Contact Details: Consumers can contact Toymate customer service for details on your nearest store or for further details regarding this product recall.

Email: customerservice@toymate.com.au

Phone: 1300 869 628

Download Recall Notice >>