Exchange & Returns

 

EXCHANGE

 

If you are unhappy with your purchase, you can exchange any full priced product within 14 days of purchase, provided it is unopened and in perfect condition by returning it to one of our stores. Valid proof of purchase is required.

 

Please choose carefully on all dress up costumes as we DO NOT refund or exchange these due to health and hygiene reasons.

 

If you experience problems with your toy then please contact customer service at  customerservice@toymate.com.au or call 1300 899 764. Alternatively drop into one of our stores and we will be able to help.

 

REFUNDS

 


We will replace or refund any faulty products. Please return to store with valid proof of purchase.

 

 

 

Personal details will need to be provided to obtain an exchange or refund