Gift Card Terms & Conditions
1.0. General
1.1 Toymate Gift Card Terms and Conditions apply to a physical gift card (“Gift Card”) issued by H&D Retail Pty Limited, trading as Toymate (ABN 90 133 685 426). Please familiarise yourself with these terms and conditions before you use a Gift Card
1.2 By purchasing, redeeming or attempting to redeem a Gift Card, you accept and agree to be bound by, and comply with, these terms and conditions.
1.3 Physical Gift Cards can be purchased in-store or online, however cannot be used to make purchase on-line, they can only be redeemed in a Toymate store.
1.4 Each Gift Card will have a digital card number, and all Gift Cards printed after 1 January 2025 will have a 4-digit access PIN (“Access Pin”).
1.5 Gift Cards are valid for a period of 36 months (3 years), starting from the date of issue. It must be redeemed in full within the validity period and any unused balance will not be refunded or credited on expiry.
2.0. Purchases with your Gift Card
2.1 You may purchase goods from our store only, Gift Cards cannot be redeemed online.
2.2 When you make a purchase with a Gift Card, we will reduce the remaining card value (being the portion of the initial value of the Gift Card that remains unspent at any time) by the value of all purchases of goods and services that are processed against the Gift Card.
2.3 Your Gift Card may only be used to make purchases up to the remaining card value. If you wish to make a purchase for an amount that exceeds the remaining card value, you must pay the excess using another payment method.
2.4 Once the remaining card value is completely used, you should destroy your Gift Card. Your Gift Card cannot be reloaded or topped up.
2.5 You can check your card balance in a Toymate store. Alternatively, you can email our Customer Service team at customerservice@toymate.com.au please make sure to include your Gift Card number (found on the back of the Gift Card above the barcode)
2.6 You cannot purchase a Toymate Gift Card with your Gift Card.
3.0. No cash advances, refunds or exchanges
You cannot:
(a) obtain any cash advance with your Gift Card;
(b) redeem your Gift Card for cash; or
(c) exchange your Gift Card for a different brand, denomination or type of Gift Card or for another tender or discount.
4.0. Faulty or damaged Gift Cards
We will not replace a Gift Card unless it is proven to be faulty or damaged as a result of the production process or otherwise due to the fault of us, our related bodies corporate, or our employees, agents or contractors.
5.0. Your responsibility
5.1 You are responsible for the use and safety of your Gift Card. Please treat your Gift Card like cash. Lost or stolen cards will not be replaced or refunded.
5.2 You are liable for all transactions on your Gift Card, except to the extent to which there has been fraud or negligence by us, our related bodies corporate, or by any of our employees.
6.0. Errors and complaints
6.1 If you have reason to believe that an error has occurred in relation to your Gift Card, you should email our Customer Service team at customerservice@toymate.com.au please make sure to include your Gift Card number (found on the back of the Gift Card above the barcode) and the error you believe to have occurred.
7.0. Privacy and your personal information
Please see our Policy for details of how we collect and handle your personal information. By purchasing, redeeming or attempting to redeem a Gift Card (including by providing your personal information), you acknowledge that we (and/or our related bodies corporate) may collect, use and disclose your personal information in accordance with our located at Privacy Policy | Toymate